UI Study
Typography
About me
A Digital Designer, willing to create digital experiences that are engaging, intuitive and easy to use.
Over 10 Years of Experience in Customer Satisfaction
A versatile Customer Service professional with excellent communication skills and a strong ability to provide an exceptional customer experience. Proficient in using industry-standard software and technologies to deliver top-notch products and services. Developed a capability to lead and engage multidisciplinary teams through a motivated culture. Interacts in a courteous and friendly manner on a daily basis, with a great passion and commitment, especially in customer support. A solution-oriented worker, always willing to improve company KPIs and results.
I have spent most of the years in Brazil (Sao Paulo, my hometown), working across different industries and fields from customer service, data analytics, graphic design, Power Point presentations, newsletters, landing pages, email design, to UX/UI design for web and mobile apps. Having worked on several projects that were successfully implemented, I can help you with the best possible suggestions and ideas to enhance your business.
What I do
As a highly skilled and experienced Customer Service Professional, my passion lies in delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. With over 10 years of experience in diverse industries, I have sharped my skills in communication, problem-solving, empathy, and adaptability, allowing me to excel in high-pressure environments and exceed customer expectations. My dedication to continuous learning and staying up-to-date with industry trends has enabled me to stay ahead and consistently deliver top-notch performance.
UX/UI Design
An effective UX/UI Design is what captures attention and spreads a clear message. I make sure the design is innovative and organized at every stage of the process.
Video Editing
If you are looking for a video editor who’ll take over the research and development of your promo clips, I am a well-established professional to help you with this.
Customer Service
If you are looking for a dynamic Customer Service professional who offers the best customer experience, converts sales, and builds relationships, I can help you immediately with my skills.
Skills
My Experience
Lead UX/UI Designer
I've led a team of 4 designers to help, collaborate and approve their designs to make sure it matches the project expectations and latest design standards. I designed user-friendly screens and interactions, delivering modern components, and consistent layout for AI Meeting Assistant app. Conducted productive meetings, online and in person, creating a motivating work environment.
UX/UI Designer
I was responsible for creating complex wireframes, high fidelity mock-ups, UI Kit, brand materials, logo animation, and promotional video editing for a League of Legends web and mobile application . I have introduced AI Art Generated technology, which streamlined the development process, while evolving the graphic design, and the user interface.
Information Designer
Managed SharePoint 365 collaborative platform, coordinated the site map, user flow, and design of Atento Report’s Hub. Added value to services by creating intranet websites and dashboards for relevant companies in the market. In addition to designing, developed visual communication for IT suuport, produced high-impact business presentations and effective corporate newsletters. Assisted in the training and qualification of new analysts, held welcome presentations, organized team integration events, in accordance with company guidelines.
Customer Service Agent
Managed IT support and telecom services, being proactive in selling additional services. Interacted in different industries, from telecommunication to financial and multi-sector. Provided world-class remote assistance aligned to the customer service best practices. Developed operational scripts and technical manuals, adapted to customers' needs. Experience with multichannel service, responding to customers via web, store and phone. Helped customers keep up with the products by resolving critical tickets in real-time.